Cloud Offline means that the EFXTM App is currently unable to communicate with your EFXTM Device (e.g. EFXTM Frame, EFXTM Smart Light Bulb, EFXTM Smart Socket).
Cloud Online means that the EFXTM App is unable to connect to one of our EFXTM Cloud Server via the internet, which in turn would allow you to control your EFXTM Device(s) remotely.
Cloud Offline Troubleshooting Tips:
Start the EFXTM App.
Open the EFXTM Control Panel by tapping on the gear icon located at the top left corner.
If you do not see an email address under CLOUD ACCOUNT, this means you have not signed in.
Tap on the "Sign in or Create an account" and enter an email address and a password.
Try restarting the EFXTM App by closing it and then opening it again. This will basically reboot the EFXTM App, and the App will automatically attempt to reconnect all previously connected EFXTM Devices.
Open the EFXTM Control Panel by tapping on the gear icon located at the top left corner.
If you do not see an email address under CLOUD ACCOUNT, this means you are not signed in.
Tap on the "Sign in or Create an account" and enter an email address and a password.
Check to see if Remote Settings are enabled. See troubleshooting tip below "Is the EFXTM Device's remote settings turned on?
The EFXTM App uses the internet to connect to the EFX™ Cloud Server, which in turn connects to your EFXTM Device.
Test that your smartphone is connected to the internet.
It's possible that your smartphone is connected to a Wi-Fi network, but that Wi-Fi network has no internet connection.
Test that the Wi-Fi network you are connected to has an internet connection.
Cellular connections can be spotty or very slow at times. The EFX™ App only allots a few seconds to connect to each device.
The EFXTM App polls each EFXTM Device for only a few seconds, if it times out before establishing a connection, then the App will deem that this particular EFXTM Device is Offline.
If your EFXTM Device is flashing this might be a good hint that the EFXTM Device is not connected to your Wi-Fi network.
Check the smartphone's Wi-Fi settings by going to Settings and selecting Wi-Fi and look for the default network "LEDnetxxxxx".
If you see such a network "LEDnetxxxxx" network, you will then need to re-connect the EFXTM Device back to the router in order to establish remote access (i.e. Cloud online).
When both your smartphone and EFXTM Device are on the same Wi-Fi network, you should be able to control your EFXTM Device without the Cloud Server.
When your smartphone is on a different Wi-Fi network than the EFXTM Device, the App will attempt to access the EFXTM Cloud Server to find your EFXTM Device.
Please confirm that both Wi-Fi routers are connected to the internet.
Check that the power supply is plugged into the wall.
Check the connections of the power supply to the EFXTM Device.
Check that the electrical outlet you are using has power. Sometimes outlets are connected to a switch.
If the EFXTM Device is flashing in the repeating pattern of red, green, blue, this usually means that this device is in the factory default setting mode and is ready to be connected to your Wi-Fi network (i.e. router)
If the EFXTM Device is flashing any other pattern, that generally means that this was the last pattern that was ran on this device. Note that if the EFXTM device gets unplugged and the is plugged in again, it will run its last color or function.
If you are not able to control and EFXTM device remotely, check to see if the Remote Status is enabled.
In order for you to check if the Remote Status is enabled, you need to make sure the EFXTM App and the EFXTM Device are on the same Wi-Fi network (i.e. connected to the same router).
Go to the EFXTM Control Panel, select Device Settings (iOS) or Device Manager (Android), select the device you want to check the Remote Status, click on it.
A window should pop up with one of the options being "Remote Settings", click on that menu option.
